Monday, November 30, 2009


Wow, what a weekend.  I've sold 10 items since Wednesday, had several inquiries for modifications and a few custom order requests!  I have to tell you, I'm loving this BlackFriday, CyberMonday sale thing!!   I went away for the Thanksgiving weekend and was only able to check my shop once in a while.  Every time I did, there was another sale. I really hope this keeps up for the holiday shopping season. This rocks!  Congrats to FiberPuppy who can no longer call herself a D-Lister since she made the front page on Friday!  I'm so proud ;-)

I'm wondering if this weekend successes will help  my shop positioning overall?  Will the traffic cause my shop to rank higher on the searches?  Will the sales that show on my shop help entice buyers?  This all remains to be seen.  Can't wait!

So, how did you all do?  Any big successes?...

Friday, November 13, 2009

Your Relationship with Your Buyers

Hi everyone. I'm finally back to the blog. I've been so busy. Mostly life stuff but also, my shop activity is picking up.  I've been making regular sales, but ... I've also been getting custom requests.  Which leads me to this post.  I'm noticing that when I communicate with my customers by convo'ing them when they make a purchase, that these customers are leaving good feedback and even contacting me to talk about future items that I might be listing.  Or, they just convo me to tell me who they gave the item to etc.   It's becoming apparent to me that treating your buyers as if they were friends is an important part of having a successful shop.  I've had several buyers refer me to thier friends who ordered because they were told I give really good service. I don't think my service is any better than most of us DListers, but it really matters to my buyers.  It makes them feel special, and to me, they are.   I've always thought customer services was extremely important but I think on ETSY it really is important because it's not just a place to buy stuff, but a community. Communication on a friendly basis makes a difference.  I think we "low sales" sellers want to develop a relationship with our buyers because #1) we are so happy to have a sale we want to reach out and give them a vitual kiss, and #2) most of us are new to ETSY and want to learn from our sellers and create a connection that is more than just a merchant and a customer.  So, I ask you... how do you feel about the relationship you have with your buyers?  Have you made any suedo freinds?  Have you had buyers return because they like their buying experience at your shop?  Do tell.....